Frequently Asked Questions

Yes. Toolsaver is a trade-only B2B wholesaler, and we only supply authorised resellers, merchants and trade customers.

You must have an approved account and be logged in to view trade pricing, access product availability and place orders through our website.

You can apply using our online sign-up form or contact our team directly if you prefer.

Once submitted, your application will be reviewed and verified. Our team will get your account set up as quickly as possible so you can start ordering.

We supply authorised resellers only, including tool retailers, builders’ merchants, hardware stores, online sellers, eCommerce businesses and industrial suppliers.

All applications are subject to approval and standard trade verification checks.

Most trade accounts are approved within 24 hours, Monday to Friday.

During busy periods, or if additional information is required, approval may take slightly longer. Our team may contact you to complete the process.

As a wholesale supplier, we offer trade-only pricing.

To protect our customers’ margins and prevent end-user visibility, prices are only shown to approved customers who are logged into their account.

If you are logged in but cannot see pricing, your account may not yet be fully approved.

Pricing is only visible once your account has been reviewed and authorised by our team. If you believe this is an error, please contact us and we will be happy to assist.

No. You must be logged in to your approved trade account to view pricing and place an order.

No, there is no minimum order value. However, orders over £100 ex VAT qualify for free UK mainland delivery.

Yes, you can place orders by phone or email.

However, ordering online is usually faster and easier, giving you full visibility of trade pricing, live stock availability, previous orders and account information.

We may be able to amend or cancel an order before it has been dispatched.

As orders are processed quickly for next working day delivery, we recommend checking all products, quantities and delivery details carefully before submitting your order.

Yes. Ordering is simple and efficient through your online trade account.

Once logged in, you can view your account dashboard and order history, making it easier to repeat previous purchases. You can also create wishlists to help organise regular stock orders and frequently purchased products.

Yes. We offer competitive bulk and box quantity pricing across selected products.

This helps trade customers, merchants and resellers improve margins when buying in volume or topping up regular stock lines.

We accept all major debit and credit cards.

Credit accounts are also available to approved customers, subject to status and standard credit checks.

Yes. Credit accounts are available to approved customers, subject to status and credit approval.

Payment terms are available to approved customers and can be viewed once logged into your account.

These are not publicly displayed, as they are part of our protected trade-only offering.

Yes. Early settlement discounts are available for eligible customers and can be viewed once logged into your approved trade account.

Yes. All prices shown on the website are exclusive of VAT.

VAT is calculated and added at checkout before your order is submitted.

Delivery is calculated at checkout.

Orders that meet our free carriage threshold qualify for free UK mainland delivery. Orders below the threshold will have carriage added at checkout.

Yes. We offer free UK mainland delivery on orders over £100 ex VAT.

Orders below this threshold are charged £6 carriage.

Our order cut-off time is 4:30pm, Monday to Friday.

Orders placed before this time are processed for dispatch on a next working day delivery service, subject to stock availability and postcode restrictions.

Orders placed before 4:30pm, Monday to Friday, are dispatched on a next working day delivery service.

Some remote or extended postcode areas may experience slightly longer delivery times. Please see our delivery page for full postcode information.

No. We currently deliver to UK mainland addresses only.

Yes. The majority of orders are shipped on a next working day service when placed before our 4:30pm cut-off time.

No. We do not currently offer Saturday delivery or timed delivery services.

Yes. Once your order has been dispatched, tracking details will be emailed to you.

Only if necessary.

If items have different stock availability, your order may be split so we can dispatch available products as quickly as possible.

Yes. We offer a drop shipping service, allowing you to send orders directly to your end customer.

Yes. Simply enter your customer’s delivery address at checkout and we can ship the order directly to them.

No. Deliveries are unbranded, making them suitable for direct-to-customer fulfilment.

No. There are no additional charges for using our drop shipping service.

Drop shipped orders follow the same process as standard orders.

Orders placed before our cut-off time are typically dispatched on a next working day delivery service. The only difference is the delivery address used at checkout.

Stock availability is shown online. If an item is out of stock, this will be clearly indicated on the website.

We work hard to keep stock information accurate.

In the unlikely event of a stock discrepancy, our team will contact you and arrange a refund or alternative solution.

Yes. Backorders are available on selected products.

Stock levels are updated in near real-time, giving you accurate visibility when ordering.

Please note there may occasionally be a slight delay during high-demand periods or while another customer’s order is processing.

Yes. We allow forward ordering on selected products.

This enables you to secure stock in advance and lock in current pricing before any supplier increases take effect.

Like most industries, our pricing may change in line with supplier increases.

We always aim to remain as competitive as possible and maintain transparent pricing for our customers.

Where possible, we notify customers in advance of any manufacturer price increases, giving you the opportunity to place orders and secure current pricing before changes take effect.

We stock a wide range of leading power tool, hand tool, accessory, fixing and trade consumable brands.

Visit our Brands page to view the full range of manufacturers available through Toolsaver.

Yes. We only supply genuine branded products sourced from trusted manufacturers and authorised distributors.

Yes. Our team has strong product knowledge across power tools, hand tools, accessories, fixings and trade consumables.

If you need help selecting products, checking compatibility or finding the right item for your customer, please contact us - we’re happy to help.